New customer implementation refers to the process of what happens after you sign a contract. At Gen4 we customize every new customer's implementation to your team's specific goals, timelines and concerns. Implementation plans are developed one-on-one with a dedicated Implementation Coordinator. Each plan details all the steps, timelines and responsibilities for bringing your new agency solution online.
Did you know our average implementation is 18.5 months? Don't let that scare you now...it's actually a really good number. Most software providers conclude the "implementation period" when you are provided a working copy of their software. But simply getting the software doesn't mean you know how to use it, right? It doesn't mean your team is leveraging the benefits of why you bought it in the first place, right? At Gen4, we can indeed have you up and running with a new agency management system in a matter of days, but we prefer to structure the timeline of your implementation to accomplishing the goals you set forth when purchasing a Gen4 solution. As many times there are multiple goals that need to be accomplished in stages (client tracking, prospecting, policy management, RFPs/proposals, commissions, etc.) we feel it only fair that we stick around throughout your timeline, ensuring your team succeeds in your goals. 18 months? Well that is your number to define, but we are here to work with you regardless of the number.
You have opted to move forward with Gen4. You have your system up and running. Now you have questions, need advice, need help. That is where Gen4's customer service team steps into the picture. All Gen4 contracts by default include unlimited service tickets from any and all staff members. Anyone from your team can ask a questions or reach out for help; you are also welcome to ask as many questions as you like. Our dedicated support staff are here Monday thru Friday to help.
Does your team prefer a little more personalized support approach? An approach more phone driven, consultative and strategic in helping you reach your goals? Gen4's service packages provide such a flexibility for agencies that just like it another way.
Regardless of your preference, know your team is going to get outstanding customer service. Constantly monitored and independently measured, Gen4's customer service satisfaction rating is a whopping 97% over the most recent period!