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One of the most common challenges faced by brokers across the country is how
to best support their clients with claims and other service issues. Most
brokers manage this process through a combination of telephone calls
and fax transmissions. With Gen4's Service & Claims Support System, brokers
are now offered a new and more efficient system for servicing clients. Built
directly into both the HR Lite and HR Deluxe systems and into your Gen4 agency
database, Gen4's Service & Claims Support System enables HR managers
to submit claims and service issues electronically to your agency.
All incoming issues are automatically routed to the correct account manager
for efficient processing along with a courtesy email notification. As
account managers begin documenting the various phone calls and emails toward
resolving the ticket, the Gen4 HR Lite/Deluxe systems are automatically updated,
providing the HR team real-time status of all service work.
- All correspondence between HR managers and the agency is automatically logged and tracked for legal purposes
- Automated email notifications to broker of any HR ticket submission
- Automated email notifications to HR manager on all updates to the service ticket
- HR managers can submit questions and issues 24/7/365
- Broker account managers can initiate tickets in addition to receiving them
- Tickets can include attached documents to/from the agency to HR staff
- Ticket notes are date/time stamped and non-modifiable for legal accuracy
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