One of the primary focuses of all HR managers is the management of employee questions, issues and problems within the working environment. Tracking these issues and their resolutions in a time efficient manner is one of the most common challenges HR managers face. Gen4's integrated Employee Issue Management system provides a simple, yet powerful, solution to this challenge. With Gen4's Employee Issue Management system, employees have 24/7 access to a wealth of company controlled information along with the ability to submit questions and issues electronically to their HR staff. The HR staff is now free to research and respond at their discretion with a tracking and logging system available with a simple telelphone call.

• All correspondence between employees and HR managers is automatically logged and tracked for legal purposes
• Automated email notifications to HR managers of any employee ticket submission
• Automated email notifications to employees of any HR response
• Employee can submit questions and issues 24/7/365
• HR managers can initiate tickets in addition to receiving them
• Tickets can include attached documents to/from the employee to HR
• Ticket notes are date/time stamped and non-modifiable for legal accuracy