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Employee Service & Support

All employees struggle with when and how is it appropriate to call on their HR team for assistance. For companies distributed across multiple office locations, the challenge is even more apparent as employees will exist in locations where HR has no physical presence. Gen4's HR Communication system provides employees with an easy to use, trackable tool for engaging the HR team with questions and problems. The unique Gen4 Joint Issue Resolution System SM provides employees with the comfort and assurance of knowing that issues important to them are thoroughly resolved.

  • Easy-to-use and secure interface for communicating with their HR team
  • Encrypted communication ensures all information is safe and secure
  • Joint Issue Resolution System SM
  • Automated email notification of all HR responses
  • 24/7 access
  • Automated auditing and history tracking of all communications
Gen4 Solutions For:
Group Insurance Brokers

Individual Medical and Medicade Brokers

Individual Life and Investment Brokers

Group GAs and Third Party Administrators

General Agencies and MGAs







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